Help us understand the issue.
Tell us what happened, when it happened, your A360 reference if you have one, and what you would like us to review. For a concern involving a dealer, include the business name.
Please keep identity documents, bank details and private status links out of the form. If we need evidence, we will discuss a suitable way to provide it.
What happens next
- We review your message and may ask for more information.
- We explain what we can investigate and the next steps.
- We respond with our findings. Ask for a further review if something remains unresolved.
Vehicle purchase concerns may also need to be raised directly with the dealer. This process does not limit your legal rights.
Send your concern
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