What do you need help with?
I’m getting started
Prepare the vehicle details and photos you need.
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Can I use the service?
Check ownership, finance and vehicle requirements.
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I have an enquiry
Use the private link in your email to see progress.
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I have a question about fees
Understand seller fees and dealer offer conditions.
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My handover is coming up
Prepare for inspection, payment and paperwork.
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I’m a dealer
Apply to become a buying partner.
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Can’t open your private link?
Links expire after seven days. Open the most recent email. If the link has expired or was revoked, contact the team with your A360 reference so we can verify your request and issue a new one.
Never post or forward your private link. It gives access to your enquiry.
Prefer to speak to someone?
Request a callback or send a message. Include your reference if you have one, and keep passwords, identity documents and bank details out of the form.
More support: Questions & answers · Raise a concern · Accessibility support

